Launched in July, 2018, Ask.CI aggregates answers to a broad spectrum of questions commonly asked by the research computing community. Participants ask/answer questions on Ask.CI, creating a shared knowledge base for the community and alleviating the burden of a central resource to provide support to a user base. For smaller institutions, this provides a wealth of knowledge previously unavailable in an easily searchable Q&A format. For larger institutions, this self-service content frees up facilitators and cyberinfrastructure engineers to focus on more advanced solutions, thereby elevating the practice. This talk will discuss progress, recent innovations, successes and challenges.